Terms of Service

As of 22 April 2026 · for direct orders placed via vossscher-verlag.com

This is a courtesy translation. The legally binding version is the German edition at /de/agb; in case of doubt, the German wording prevails.

§ 1 Scope, contracting parties

(1) These Terms of Service (“Terms”) apply exclusively to all orders placed via vossscher-verlag.com under the publisher’s direct-sales channel, in the version current at the time of the order.

(2) The contracting party is:

(3) A consumer within the meaning of these Terms is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 of the German Civil Code, BGB).

(4) Conflicting, deviating or supplementary terms of the customer shall not become part of the contract unless their applicability is expressly agreed in writing.

§ 2 Formation of contract

(1) The display of books on vossscher-verlag.com does not constitute a legally binding offer but an invitation to the customer to submit an offer.

(2) By submitting the order at the end of the order wizard (clicking the “Place order” button), the customer makes a binding offer to conclude a contract of sale.

(3) The publisher will confirm receipt of the order without delay by e-mail. This receipt confirmation does not yet constitute acceptance of the offer; acceptance occurs upon dispatch of the book or, at the latest, upon transmission of the dispatch confirmation by e-mail.

(4) The text of the contract is stored by the publisher and re-transmitted to the customer in the order-confirmation e-mail. These Terms can be viewed and printed at any time at vossscher-verlag.com/en/terms.

(5) The contract is concluded in German. This English version is a courtesy translation; the German wording prevails.

(6) If the customer provides a separate billing address during the order process (optional field), this address shall apply solely for invoicing. Physical delivery is in any case made to the delivery address provided first.

§ 3 Prices and shipping costs

(1) All prices indicated on the website are end prices within the meaning of the German Price Indication Ordinance (PAngV). The publisher is subject to standard VAT taxation. End prices therefore include the legally owed value-added tax – for deliveries within Germany, 7% under § 12(2) No. 1 (printed books) or § 12(2) No. 14 UStG (electronic publications such as PDF). For deliveries to consumers in other EU member states, the VAT rate applicable to books in the buyer's country applies; the calculation is performed automatically by the payment service provider. For deliveries to third countries (outside the European Union), the supply is exempt from VAT as an export delivery within the meaning of § 4 No. 1a UStG; any import VAT and customs duties levied in the country of receipt are to be borne by the customer.

(2) The fixed-book-price obligation under the German Book Price Act (BuchPrG) remains unaffected. The book prices displayed in the order wizard are the publisher’s fixed end-customer prices.

(3) Shipping costs are charged in addition to the book prices. Shipping costs are shown transparently in the order wizard before the contract is concluded and depend on the shipping zone (Germany, EU, World) and the book variant (hardcover or paperback).

§ 4 Payment

(1) Payment is made online via the payment service provider Stripe. Depending on availability, the following payment methods are accepted: credit card (Visa, Mastercard, American Express), SEPA Direct Debit, Apple Pay and Google Pay.

(2) The purchase price falls due upon conclusion of the contract.

(3) Data processing in connection with payment is governed by the privacy policy, section “Payment processing via Stripe”.

§ 5 Delivery, delivery time, retention of title

(1) Shipping is carried out via DHL to the delivery address provided by the customer.

(2) As every book is personally re-ordered by the publisher, hand-signed and individually shipped, the delivery time within Germany is generally up to three weeks from receipt of payment. International shipments may incur additional processing times for customs and overseas delivery, depending on the destination country.

(3) The goods remain the property of the publisher until full payment has been received.

(4) For deliveries outside the European Union, customs duties, import VAT or other charges may apply, which are to be borne by the customer.

(5) Notwithstanding the preceding paragraphs, no physical delivery takes place when the variant „PDF" (personalised first edition) is ordered. The personalised PDF is prepared manually by the publisher and delivered within 24 hours of receipt of payment, by e-mail to the address provided in the order process. The manual personalisation is carried out by the publisher in person.

§ 6 Right of withdrawal for consumers

Consumers have a right of withdrawal under the following conditions, unless one of the exceptions below applies:

Exceptions to the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not pre-fabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (§ 312g(2) No. 1 of the German Civil Code, BGB). This applies in particular to:

• Hand-signed books (hardcover, paperback). Each copy is signed for the buyer in person by the author before dispatch. The handwritten signature is an individual determination tailored to the buyer within the meaning of § 312g(2) No. 1 BGB.
• Personalised PDF. Each PDF copy carries the buyer's name as a background watermark on every page. The personalisation is carried out manually for each individual buyer and is clearly tailored to that buyer's personal data.

Consequently, no statutory right of withdrawal exists for orders of these personalised variants. In all other respects, the withdrawal instructions below apply.

Withdrawal instructions

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you, or a third party other than the carrier and indicated by you, takes physical possession of the goods.

To exercise the right of withdrawal, you must inform us

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form:

Print form / save as PDF

To: Voss’scher Verlag, c/o Vivian Voss
    Hauptstr. 10, 76872 Winden, Germany
    E-mail: imprint@vossscher-verlag.com

I/We (*) hereby give notice that I/we (*) withdraw from
my/our (*) contract of sale of the following goods (*)/
for the provision of the following service (*):

  ___________________________________________________

Ordered on (*) / received on (*):

  ___________________________________________________

Name of consumer(s):

  ___________________________________________________

Address of consumer(s):

  ___________________________________________________

Signature of consumer(s) (only if this form is notified
on paper):

  ___________________________________________________

Date:

  ___________________________________________________

(*) Delete as appropriate.
        

§ 7 Warranty

(1) Statutory warranty rights apply.

(2) For consumer sales, claims for defects expire two years after delivery.

(3) Should the delivered book have any defects, the publisher requests notification to imprint@vossscher-verlag.com; a replacement will be dispatched as soon as possible.

§ 8 Data protection

Information on the processing of personal data is contained in our privacy policy.

§ 9 Dispute resolution

(1) The European Commission provides a platform for online dispute resolution (ODR), which is available at ec.europa.eu/consumers/odr.

(2) The publisher is not willing and not obliged to participate in dispute-resolution proceedings before a consumer arbitration board (§ 36 of the German Consumer Dispute Resolution Act, VSBG).

§ 10 Applicable law, jurisdiction

(1) German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, Kandel shall be the exclusive place of jurisdiction for all disputes arising from this contractual relationship.

§ 11 Severability

Should individual provisions of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by the valid and enforceable provision that comes closest to the economic purpose of the contracting parties.